Remote Desktop can’t connect to the Server.

To help protect your account and our systems from unauthorized access:

1. Account Lockout

• If you enter the wrong password 3 times, your account will be temporarily locked.
• The account will automatically unlock after 15 minutes.

2. Internet Connection (IP) Block

• If there are 5 or more failed login attempts from the same internet connection, that connection will be blocked for security reasons.

3. If You Cannot Connect Please follow these steps:

1. Visit https://ip4.me to view your public IP address.
2. Take a screenshot showing the IP address displayed on the page.
3. Email the screenshot to help-me@paradigmhosting.co.za.
4. Our Help Desk will investigate and assist with unblocking your connection if required.

4. Travelling or Working Outside South Africa?

• Access from certain countries may be blocked by our security system.
• If you are connecting from outside South Africa, please email us:
  • The country you are connecting from.
  • A screenshot of your public IP address from https://ip4.me.
  • The dates you will be travelling or working abroad.
• We can temporarily allow access from that country and remove the exception when it is no longer needed.

5. Using a Static IP Address

• If your internet connection uses a fixed (static) IP address, please let the Paradigm Hosting Team know.
• We can add the address to our trusted list to help prevent future connection issues.