Sending Paradigm Support a Screenshot

Screenshots are great for helping a support consultant understand the issue you are experiencing. The more we know the better we can assist. 

We do however understand that not all our users are familiar with doing screenshots, so we have outlined below the simpliest method for sending a screenshot.

1. Open up Snipping Tools, you can search for it on your computer.

2. Select the area of the massage, then go to Email Recipient (as attachment). Your email client will open.

3. Email help-me@paradigmhosting.co.za and give us as much reference information as possible for the query. 

or

1. Select the Print Screen (PrtScn) button on your keyboard.

2. Open up a new email.

4. Right click onto body of email and paste or ctrl+v  the screen shot 

5. Email help-me@paradigmhosting.co.za and give us as much reference information as possible for the query. 

Please do not cc in any of the Paradigm team when logging a ticket.